Stop error occurs when you update the in-box Broadcom network adapter driver
This issue affects computers that meet the following criteria:
- The operating system is Windows Server 2019, version 1809.
- The network adapter is a Broadcom NX1 Gigabit Ethernet network adapter.
- The number of logical processors is large (for example, a computer that has more than 38 logical processors).
On such a computer, when you update the in-box Broadcom network adapter driver to a later version or when you install the Intel chipset driver, the computer experiences a Stop error (also known as a blue screen error or bug check error).
To update the Broadcom network adapter driver on an affected computer, follow these steps:
This procedure describes how to use Device Manager to disable and re-enable the Broadcom network adapter. Alternatively, you can use the computer BIOS to disable and re-enable the adapter. For specific instructions, see your OEM BIOS configuration guide.
- Download the driver update to the affected computer.
- Open Device Manager, and then select the Broadcom network adapter.
- Right-click the adapter and then select Disable device.
- Right-click the adapter again and then select Update driver > Browse my computer for driver software.
- Select the update that you downloaded, and then start the update.
- After the update finishes, right-click the adapter and then select Enable device.
However considering you have already purchased Restoro and would like us to assist you in doing that utilizing a remote session, please contact our support and they will be happy to help you.