How to take a screenshot in Windows 10
To capture your entire screen, tap the Print Screen (sometimes labeled PrtScn) key. Your screenshot will not be saved as a file, but it will be copied to the clipboard. You'll need to open an image editing tool (such as Microsoft Paint), paste the screenshot in the editor and save the file from there.
You can also set the PrtScn button to open the Snip & Sketch tool by going to Settings > Ease of Access > Keyboard and toggling on Use the PrtScn button to open screen snipping under Print Screen Shortcut.
Windows key + Print Screen
To capture your entire screen and automatically save the screenshot, tap the Windows key + Print Screen key. Your screen will briefly go dim to indicate that you've just taken a screenshot, and the screenshot will be saved to the Pictures > Screenshots folder.
Alt + Print Screen
To take a quick screenshot of the active window, use the keyboard shortcut Alt + PrtScn. This will snap your currently active window and copy the screenshot to the clipboard. You'll need to open the shot in an image editor to save it.
However considering you have already purchased Restoro and would like us to assist you in doing that utilizing a remote session, please contact our support and they will be happy to help you.