How to receive files over Bluetooth
On your PC, select Start > Settings > Devices > Bluetooth & other devices.
Make sure the device that files will be sent from appears and shows as Paired.
In Bluetooth & other devices settings, select Send or receive files via Bluetooth > Receive files.
Have your friend send the files from their device.
On your PC, on the Save the received file screen in Bluetooth File Transfer, select the location to save the files to, then select Finish.
However considering you have already purchased Restoro and would like us to assist you in doing that utilizing a remote session, please contact our support and they will be happy to help you.