Recovering Missing Files
From time to time, a certain file may go missing, either a certain setting has been changed intentionally or accidentally. The following procedure can help you uncover or restore the missing files in your computer.
For Windows 8 and 10
- Click the “View” tab on File Explorer’s ribbon and click the “Hidden items” checkbox in the Show/hide section.
- File Explorer will immediately show hidden files and will remember this setting until you change it.
For Windows 7
- Click the “Organize” button on Windows Explorer’s toolbar and select “Folder and search options” to open it.
- Click the “View” tab at the top of the Folder Options window. Select “Show hidden files, folders, and drives” under Hidden files and folders. Click “OK” to save the new setting.
- This options window is also accessible on Windows 8 and 10—just click the “Options” button on the View toolbar in File Explorer. But it’s quicker to easily toggle hidden items on or off using the ribbon.
- This window is also accessible via the Control Panel on any version of Windows. Head to Control Panel > Appearance and Personalization > Folder Options. On Windows 8 and 10, it’s named “File Explorer Options” instead.
If you still can't locate or find the missing file, it might be caused by a certain malware infection and that is something that we can help you. Please contact our support team right away, and we'll be more than happy to assist you with.