How to Fix the Error "Outlook Stuck in Offline Mode"?
Why is Outlook Stuck in Offline Mode?
Outlook may get stuck in offline mode due to one or more of the following reasons:
Problem with the Mail Server
Issue with the Internet Connection
Account Configuration Issue
Damaged or Corrupt Outlook Profile
Methods to Resolve Outlook Stuck in Offline Mode Error
You can follow these methods to troubleshoot and resolve the Outlook stuck in Offline Mode error. These methods work in Outlook 2010, 2013, 2016, and 2019.
Method 1: Reset ‘Work Offline' to Reconnect
The Work Offline option is available under the 'SEND/RECEIVE' tab in Outlook. Click the 'Work Offline' option to reset work offline mode and reconnect to the Exchange or mailbox server.
Check the status. It should reconnect to the server and display Connected: Exchange Server or similar status in the status bar. If not, check the internet connection and then retry.
Method 2: Check and Install Pending Updates
Sometimes, updates can also lead to certain issues with the programs installed on Windows OS. Therefore, if there are any pending updates related to MS Office or Outlook, you should check and install them.
However, if you are experiencing the issue after installing the updates, revert or uninstall the updates and check your Outlook.
Method 3: Create a New Profile
To fix the Outlook stuck in offline mode error, you can also create a new Outlook profile. The steps are as follows:
- In Outlook 2010, 2013, 2016, or 2019, click File > Account Settings > Manage Profiles.
- Click Show Profiles > Add.
- Enter the profile name and click OK.
Method 4: Start Outlook in Safe Mode
Outlook Safe Mode can help troubleshoot and fix the Outlook stuck in offline mode issue as it prevents any add-in from interfering with the normal Outlook operations.
The steps are as follows:
- Close Outlook.
- Press Windows+R keys, type Outlook.exe /safe, and press 'Enter.' This will launch Outlook in safe mode.
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