What to do when you're unable to download the new printer
Restarting the Print Spooler might fixed the issue.
1. Press Windows + R
2. On the Run Box type services.msc and click OK
3. Scroll down the list of services and right-click on Print Spooler
4. Select Restart
However, considering you have already purchased Restoro and would like us to assist you in doing that utilizing a remote session, please contact our support and we are happy to help you.