Why am I getting a disconnected status on Outlook?

There can be different reasons why you're disconnected from Outlook.

• If your Internet connection is working, there might be a problem with the mail server.
• 
  If you can send and receive mail on the website, then your mail server is fine. But your computer might need updates or there might be a problem with your account settings.

You can follow the steps below to resolve the issue.

Reset the Work Offline status

• On the Send/Receive tab, choose Work Offline, and check your status bar. If the status shows Working Offline, repeat the action until the status changes to connected.
  

However considering you have already purchased Restoro and would like us to assist you in doing that utilizing a remote session, please contact our support and they will be happy to help you.

Email: support@restoro.com