Excel stops working
You can open Excel in safe mode.
Press and hold the "Ctrl" key to open an Open application
This method works for most Office versions on a Windows PC:
1. Find the shortcut icon for your Office application.
2. Press and hold the CTRL key and double-click the application shortcut.
3. Click Yes when a window appears asking if you want to start the application in Safe Mode.
Note: To stop Office Safe Mode, exit and restart your Office application. It will start in normal mode unless there's a problem opening the application.
However considering you have already purchased Restoro and would like us to assist you in doing that utilizing a remote session, please contact our support and we are happy to help you.