What to do when you're unable to download the new printer Restarting the Print Spooler might fixed the issue. 1. Press Windows + R 2. On the Run Box type services.msc and click OK 3. Scroll down the list of services and right-click on Print Spooler 4. Select Restart However, considering you have already purchased Restoro and would like us to assist you in doing that utilizing a remote session, please contact our support and we are happy to help you. Email: support@restoro.com Phone: 1-888-575-7583