How to prevent Norton from removing Restoro?

Norton Antivirus or Norton Security might repeatedly alert you that a particular file or folder has a virus even though you know it doesn't. This result called a "false positive," can be quite annoying. Fortunately, you can instruct the program to ignore specific files or folders during scans on Windows as well as Mac computers.

Here's how to exclude specific files and folders from a Norton:

Note: Dozens of Norton Security antivirus programs are on the market, so the process might be slightly different depending on your version.

  1. Start Norton.

  2. In the Norton main window, click Settings.

  3. In the Settings window, click Antivirus.

  4. In the Antivirus settings window, click the Scans and Risks tab.

  5. Under Exclusions / Low Risks, in the Exclude from Auto-Protect, SONAR and Download Intelligence Detection row, click Configure.

  6. In the window that appears, click Add Folders.

  7. In the Add Folder dialog box, click the browse icon.

  8. In the dialog box that appears, select the Reimage directory "C:\Program Files\Restoro\" (without the quotation marks).

  9. Click OK.

  10. In the Add Item dialog box, click OK.

  11. Add another exclusion "C:\Users\Account\AppData\Local\Temp\" (replace the "Account" with the User account you are using).

  12. Click OK.

  13. In the Add Item dialog box, click OK. 14. In the window that appears, click Apply and then click OK.

However considering you have already purchased Restoro and would like us to assist you in doing that utilizing a remote session, please contact our support and they will be happy to help you.


Revision #2
Created 4 years ago by Ghicel Santos
Updated 4 years ago by Ghicel Santos