How to Fix Your Mouse if It Disconnects (Event ID 5379)

Event ID 5379 is a Windows event log entry that indicates a disconnection or loss of communication with a USB device, which in this case is your mouse. If your mouse is frequently disconnecting or not working properly, you can try the following solutions to fix the issue:

  1. Check the USB connection: Ensure that the USB cable connecting your mouse to the computer is securely plugged in. If you're using a wired mouse, try connecting it to a different USB port on your computer.

  2. Replace or recharge the batteries: If you're using a wireless mouse, check the battery level. If the batteries are low, replace them with fresh ones or recharge them if your mouse has a rechargeable battery.

  3. Update mouse drivers: Outdated or incompatible mouse drivers can cause connectivity issues. Visit the manufacturer's website and download the latest drivers for your mouse model. Install the updated drivers and check if the issue is resolved.

  4. Uninstall and reinstall mouse drivers: Sometimes, corrupt mouse drivers can cause problems. To reinstall the mouse drivers, follow these steps:

     

     

    a. Press the Windows key + X and select "Device Manager" from the menu.

    b. Expand the "Mice and other pointing devices" category.

    c. Right-click on your mouse and select "Uninstall device."

    d. After uninstalling, restart your computer. Windows will automatically reinstall the mouse drivers.

     

  5. Try a different mouse: If you have access to another mouse, connect it to your computer and see if the issue persists. If the new mouse works without any problems, it suggests that there might be an issue with your original mouse, and it may need to be replaced.

  6. Disable USB selective suspend: USB selective suspend is a power-saving feature that can sometimes interfere with the proper functioning of USB devices. To disable it, follow these steps:

     

     

    a. Press the Windows key + X and select "Power Options" from the menu.

    b. Click on "Change plan settings" next to your selected power plan.

    c. Click on "Change advanced power settings."

    d. Expand the "USB settings" section and then expand "USB selective suspend setting."

    e. Set both "On battery" and "Plugged in" options to "Disabled."

    f. Click "Apply" and then "OK."

     

  7. Scan for malware: Malware infections can sometimes cause erratic behavior with USB devices. Run a full system scan using your preferred antivirus software to check for any malware and remove it if detected.

However considering you have already purchased Restoro and would like us to assist you in doing that utilizing a remote session, please contact our support and they will be happy to help you.

Email: support@restoro.com


Revision #1
Created 2 weeks ago by Ghicel Santos
Updated 2 weeks ago by Ghicel Santos