How do I fix the This device is not present (Code 24) error?

The "This device is not present (Code 24)" error typically occurs in Windows when a hardware device is not recognized or cannot be detected by the operating system. Here are a few steps you can try to fix this error:

  1. Restart your computer: Sometimes, a simple restart can resolve the issue by allowing the system to re-detect the hardware device during the startup process.

  2. Check physical connections: Ensure that the device is properly connected to your computer. If it's an external device, such as a USB device, disconnect and reconnect it to a different USB port.

  3. Update device drivers: Outdated or incompatible drivers can cause this error. Visit the manufacturer's website for your device and download the latest drivers. Install them and then restart your computer.

  4. Uninstall and reinstall the device: Open the Device Manager by pressing the Windows key + X and selecting "Device Manager" from the menu. Locate the device with the error (it usually has a yellow exclamation mark icon). Right-click on the device and select "Uninstall device." After the device is uninstalled, restart your computer, and Windows should automatically reinstall the device. If it doesn't, you may need to reinstall the drivers manually.

  5. Use System Restore: If the error started occurring after a recent software or driver installation, you can use the System Restore feature to revert your system to a previous state when the device was working correctly. Search for "System Restore" in the Start menu and follow the on-screen instructions to restore your system.

  6. Check for hardware issues: If none of the above steps work, there may be a hardware problem with the device itself or the connection. Try connecting the device to another computer to see if it works. If it doesn't, there might be an issue with the device that requires repair or replacement.

 

However considering you have already purchased Restoro and would like us to assist you in doing that utilizing a remote session, please contact our support and they will be happy to help you.

Email: support@restoro.com


Revision #1
Created 3 weeks ago by Ghicel Santos
Updated 3 weeks ago by Ghicel Santos