How do I fix the 0xc0000417 unknown software exception?

  1. Update Windows and Drivers:

    • Ensure that your Windows operating system is up to date with the latest updates and patches. Outdated system components can sometimes lead to compatibility issues. Also, make sure you have the latest drivers for your hardware, especially your graphics card.
  2. Check for Application Updates:

    • If you're encountering this error with a specific application, check whether there are updates available for that application. Developers often release patches to address compatibility issues and known errors.
  3. Run as Administrator:

    • Try running the problematic application as an administrator. Right-click on the application's shortcut or executable file and select "Run as administrator." This can sometimes help with permissions-related issues that might trigger exceptions.
  4. Disable or Update Security Software:

    • Sometimes, security software like antivirus programs or firewalls can interfere with applications and trigger exceptions. Try temporarily disabling or updating your security software to see if it resolves the issue.
  5. Check for Third-Party Software Conflicts:

    • Certain third-party software or utilities can conflict with applications and lead to exceptions. Try closing unnecessary background applications or utilities before running the problematic program.
  6. Check for System File Corruption:

    • Corrupted system files can cause various errors, including exceptions. You can use the built-in Windows System File Checker (SFC) tool to scan and repair corrupted system files. Open a Command Prompt with administrator privileges and run the command: sfc /scannow
  7. Check for Memory Issues:

    • Faulty RAM or memory-related issues can lead to unexpected errors. You can use the Windows Memory Diagnostic tool to check for memory problems. Search for "Windows Memory Diagnostic" in the Start menu and follow the on-screen instructions.
  8. Perform a Clean Boot:

    • A clean boot starts Windows with a minimal set of startup programs and drivers, which can help identify software conflicts. To perform a clean boot, search for "msconfig" in the Start menu, go to the "Services" tab, check "Hide all Microsoft services," and then click "Disable all." Next, go to the "Startup" tab and click "Open Task Manager." Disable startup items one by one and restart your computer to isolate the conflicting software.
  9. Reinstall the Problematic Application:

    • If none of the above steps work, consider uninstalling and then reinstalling the application that is triggering the error.
  10. System Restore or Reset:

    • If the error started occurring recently, you might try using System Restore to revert your system to a point before the error began. Alternatively, you can perform a Windows reset, which reinstalls Windows while keeping your files intact.

However considering you have already purchased Restoro and would like us to assist you in doing that utilizing a remote session, please contact our support and they will be happy to help you.


Revision #1
Created 9 months ago by Ghicel Santos
Updated 9 months ago by Ghicel Santos