Excel stops working You can open Excel in safe mode. Press and hold the "Ctrl" key to open an Open application This method works for most Office versions on a Windows PC: 1. Find the shortcut icon for your Office application. 2. Press and hold the CTRL key and double-click the application shortcut. 3. Click Yes when a window appears asking if you want to start the application in Safe Mode. Note: To stop Office Safe Mode, exit and restart your Office application. It will start in normal mode unless there's a problem opening the application. However considering you have already purchased Restoro and would like us to assist you in doing that utilizing a remote session, please contact our support and we are happy to help you. Email: support@restoro.comPhone: 1-888-575-7583