Error 1714 | Acrobat, Reader

When you install or update Adobe Reader or Acrobat products, the Microsoft Windows Installer displays the following error:

"Error 1714: The older version of Adobe [Acrobat/Reader] cannot be removed. Contact your technical support group."

You sometimes also receive one of the following error messages:

  • "Error 1612 Missing source media."
  • "The installation source for this product is not available. Verify that the source exists and that you can access it." 
  • "The feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternate path to a folder containing the installation package 'Adobe [product] .msi' in the box below."

Solution 1: Try using the Microsoft Fix it wizard. 

The Microsoft Fix it wizard is available at http://support.microsoft.com/kb/971187. The wizard updates the Windows registry so that you can usually uninstall previous versions of the program, or install or update the current version successfully.  

Disclaimer: Adobe does not support third-party software and provides this information as a courtesy only.

 

Solution 2: Select the MSI file from the original installation files.

If the error message allows you to browse to the .msi file, then complete the following steps:

  • In the error message box, click Browse.
  • Navigate to the original installation files for the product and version you are trying to install and select the .msi file
  • Continue with the installation.

Solution 3: Remove all previous versions of Acrobat and Adobe Reader using Add/Remove programs.

  • From the Control Panel, choose Add/Remove programs.
  • Select the most recent version of Acrobat or Adobe Reader in the list and click Remove.
  • When prompted, confirm that you want to remove the application.
  • Repeat these steps until there are no more Acrobat or Reader entries in the list.
  • Restart the computer and install the application.

    Should the above instructions did not resolve the issue, please don't hesitate to contact us so we can further assist you. You can always reach us out through our support channels below:


Revision #1
Created 2 years ago by Ghicel Santos
Updated 2 years ago by Ghicel Santos